Curse

Gillian Treehugger · May 29, 2009, 06:31 PM // 18:31

Martin is support working on this through the weekend? I would be expecting to if I had this problem handed to me.

If not, then no one can expect their account unlocked before Monday at the earliest

Atlantis29 · May 29, 2009, 06:35 PM // 18:35

Quote:

Originally Posted by Gillian Treehugger

Martin is support working on this through the weekend? I would be expecting to if I had this problem handed to me.

If not, then no one can expect their account unlocked before Monday at the earliest

if i was in there place i know i would be, i'd be at my desk with a HUGE pot of strong coffeé and would keep working till i could work no more

Kayzin Kasato · May 29, 2009, 07:23 PM // 19:23

Quote:

Originally Posted by Atlantis29

I hope they are working overtime to sort this out im going on a 5 day ban and its now 7PM GMT wich means if there is no overtime been done then i will be monday when i get my account unbanned min wich means ill miss this weekends bonus ¬_¬ (there gose my title grinding) not to mention the 7 days of Zmissions i will miss (now my Gardian title is messed up)

Edit while typeing: i have just got a responce:-

Hello,

We do apologize for the delay in our response, but we are currently experiencing a higher volume of tickets than usual.

We will contact you again as soon as possible.

We certainly appreciate your patience in this matter.

Regards

GM Fred
NCsoft Customer Support

so it looks like they will be doing over time

Got the same email from the same GM, I'm guessing they've gone home now and we won't hear from them until Monday.

Robinek · May 29, 2009, 07:47 PM // 19:47

Quote:

Originally Posted by Atlantis29

try not to submit more than one ticket all this dose is make more work for the support team and slows down there work rate

Sory miss tell, not after 2nd mail but after update my mail.

Quote:

Originally Posted by Kayzin Kasato

Got the same email from the same GM, I'm guessing they've gone home now and we won't hear from them until Monday.

Sad but it's true

Atlantis29 · May 29, 2009, 07:50 PM // 19:50

well this sucks ¬_¬ gonna miss weekend bonus now

Izual83 · May 29, 2009, 08:22 PM // 20:22

Senior GM Leonardo finally responded...he asked me my ncsoft account and my last 4 digits of my credit card, this for my italian ticket.

After 2 hours the UK support wrote:

Hello,

We do apologize for the delay in our response, but we are currently experiencing a higher volume of tickets than usual.

We will contact you again as soon as possible.

We certainly appreciate your patience in this matter.

Regards

yosser · May 29, 2009, 08:26 PM // 20:26

SNAP!!!

Hello,

We do apologize for the delay in our response, but we are currently experiencing a higher volume of tickets than usual.

We will contact you again as soon as possible.

We certainly appreciate your patience in this matter.

Regards

GM Fred
NCsoft Customer Support

Time stamped 12:55pm 29/509

I do hope this is not a automated message?

Will miss the weekend and dont foget its Dragon Fest soon!!!

Sir Pandra Pierva · May 29, 2009, 08:40 PM // 20:40

im scared now since i have bought some things in the past there...

yosser · May 29, 2009, 08:42 PM // 20:42

I think it would have happend by now Sir Pandra if it was going to

UNOXani · May 29, 2009, 08:49 PM // 20:49

haha im afraid to say I got that email above and they resolved my ticket earlier today!!!

Afraid it maybe a auto response

Talania Vulcanclaw · May 29, 2009, 08:52 PM // 20:52

Hmm "Fred" is a busy guy because I got that message too.

yosser · May 29, 2009, 09:05 PM // 21:05

well its Saturday morning here in New Zealand....not realy sure what to do with myself as I'd usually be getting involved in the weekend event. Drive my bus all week and look forward to this!!

Perugio · May 29, 2009, 10:16 PM // 22:16

Just to let you all know : I got my accounts back now - around 23:00 UK time. That single storage pane I bought they gave me for free.

As far as I could check quickly everything in game seems to be OK - including all the stuff I already put in that extra Xunlai pane. One thing though - on my CoH/V game account my Creditcard info had disappeared for some reason so I had to enter that again and renew sub.

I sincerely hope for a speedy fix for everyone affected

yosser · May 29, 2009, 10:25 PM // 22:25

Thanks for letting us know Perugio and Gratz on getting your account back.

Kayzin Kasato · May 29, 2009, 10:37 PM // 22:37

Quote:

Originally Posted by Perugio

Just to let you all know : I got my accounts back now - around 23:00 UK time. That single storage pane I bought they gave me for free.

As far as I could check quickly everything in game seems to be OK - including all the stuff I already put in that extra Xunlai pane. One thing though - on my CoH/V game account my Creditcard info had disappeared for some reason so I had to enter that again and renew sub.

I sincerely hope for a speedy fix for everyone affected

F5 F5 F5 F5 F5 F5 on my email atm.

hawkbs · May 29, 2009, 11:05 PM // 23:05

Well just crawled outta bed, its Saturday morning here in Oz also. I too recieved an email from GM-Fred saying exactly the same thing

Quote:

Response (Customer Experience) 05/29/2009 12:55 PM
Hello,

We do apologize for the delay in our response, but we are currently experiencing a higher volume of tickets than usual.

We will contact you again as soon as possible.

We certainly appreciate your patience in this matter.

Regards

GM Fred
NCsoft Customer Support

However the actual time that I got the response was 17.55 when I goto the support site.

Talania Vulcanclaw · May 30, 2009, 01:14 AM // 01:14

I got my account back at 1:30am. So there is hope for you all to get your accounts back before Monday.

hawkbs · May 30, 2009, 01:34 AM // 01:34

Just got mine back also. Thank god.
Good luck everyone.

pheobz · May 30, 2009, 05:05 AM // 05:05

its good to hear peeps r finally getting thier accounts back, hopefully it wont be too long before everyone who was effected by this has them back

(im still waiting)

Varakkys · May 30, 2009, 06:59 AM // 06:59

My account's back too, the support ticket reply is stamped 2.16am. The items I bought were also reinstated at no cost (wish I'd bought more now hehe). Looks like some poor bugger at support is pulling a long weekend shift though. Spare a thought for those guys left to clear up someone else's mess, missing a glorious sunny weekend here in the UK and probably not even getting paid overtime =)